Frequently Asked Questions
Everything you need to know about your Starrily experience.
Are Starrily products cruelty-free and vegan?
Yes, we are proud to be 100% cruelty-free and vegan. We do not test on animals, nor do we use any animal-derived ingredients in our formulations.
How long does shipping typically take?
Domestic orders are processed within 1-2 business days and usually arrive within 3-5 business days. International shipping times vary by location but generally take 7-21 business days.
What is your return policy?
We want you to love your purchase. If you are not satisfied, you can return unopened and unused products within 30 days of delivery for a full refund.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping costs and estimated delivery times will be calculated at checkout based on your destination.
How can I track my order?
Once your order ships, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.